DEPOSIT AND CANCELLATION POLICY *
DEPOSIT
25% the amount of contracted services to pay within 7 days after confirmation of the group.
25% the amount of contracted services to be paid 21 days before arrival of the group.
Order to guarantee the reservation, 3 days before the arrival, the hostel should have received and confirmed the remaining amount of the reservation.
In case of not receiving deposits in the "dates" the hostel available wholly or partly of rooms and reserved services.
TOTAL CANCELLATION
• From the confirmation of the group up to 21 days before date of arrival, in case of cancellation, will be charged in respect of administrative management 10
• If full cancellation is carried out between 21 and 10 days before the arrival date, 50% of the total reservation will be charged.
• If the total cancellation made within 10 days and the day of the reservation date, 100% of the total booking amount will be charged.
PARTIAL CANCELLATION
• Since the formalization of the reservation until 21 days will be allowed a reduction without penalty of 35% of the total booking amount. If the variation is greater than 35, 10 exceeded reserves will be invoiced.
• Between 21 and 10 days will be allowed a reduction without penalty of 25% of the total booking amount, up to a maximum of 15 beds daily. If the variation is greater than the 25% / 15 day beds, the 50% stocks exceeded will be invoiced.
• 9 days before the day of arrival, in case of a reduction, will be invoiced exceeded reserves total.
No shows
In case of no-show the hostel is authorized to charge the entire corresponding to the cost of booked daily.
BAIL
The customer must pay the sum of 10€ per person security deposit. This deposit shall be paid on the arrival of the group. Please have the total amount prepared in order to expedite the check-in.
In the case of pay the deposit before the arrival of the group, shall be transferred together with the position of the second tank, by bank transfer or by blocking the deposit on credit card deposit.
This guarantee includes the collection of keys and towels for the group, in the event of loss of towels or keys discount of 5€ for each loss.
Upon departure, if no damage has been done, the full amount of the deposit will be refunded.
In case of any damage caused, there shall be an assessment by the hostel management, and the amount corresponding to the damage will be retained from the deposit.
In case of not having any damage, bail will be returned, once the rooms have checked with the head of the group.
The establishment, if not, is completely prohibited, entry of alcohol, narcotics or any act of vandalism in all will notify police.
Calle de la Paz, 36. 46003 Valencia Spain
Telephone: +34 963 261 291
Fax: +34 963 261 291
E-mail: grupos.nest@hostelsnest.com
